Chicago’s Parts Department is staffed with a knowledgeable team to answer your questions and help you purchase replacement parts, wax, machine manuals, and other items you need to keep your Chicago equipment running smoothly. Chicago can also provide schematics, parts lists, safety instructions and safety labels, free of charge, when needed. We recommend that you order parts directly from your local distributor. Use our distributor search to see the closest distributor to your location. If you do not have a local distributor, contact us directly. The parts department can be reached by email at parts@chidry.com, or by telephone at 773-235-4430.
In order to help facilitate the ordering process, here are a few general guidelines to follow:
Ordering Parts
Please have the following information ready for your distributor when placing an order.
- Machine model, serial number, and voltage
- Part number(s)
- Part description
- Quantity
- Your company’s internal purchase order number
- Ship-To information
- Bill-To information
- Preferred Method and Timing of Shipping
Part Quotes
When in need of information about the cost of a replacement part or help identifying the replacement part number you can contact us via phone or email. A Parts Department team member will respond to your request quickly with an accurate part quote. Call 1-773-235-4430, or email at parts@chidry.com
Please have the following information ready when requesting a quote
- Machine model, serial number, and voltage
- Part number(s)
- Part description
- Quantity
Shipping Options
Chicago ships both domestic and international orders. Chicago will turn around the order quickly, with your shipping specifications followed exactly. Options include:
- UPS / UPS 3-Day Select / UPS 2-Day/ UPS Blue / UPS Next Day
(other carriers available upon request, such as Fed Ex and DHL) - Air Freight
- Truck
Payment Options
- Bill to your company (you must have pre-approved account on file).
- Credit Card (Visa®, Mastercard®, and Discover®).
- C.O.D.
- Bank Transfer (email us at parts@chidry.com for bank wiring instructions).