Position Summary
We are seeking a knowledgeable and detail-oriented Epicor ERP Specialist to support, optimize, and maintain the company’s Epicor system across all functional areas. This role serves as a key connection between Production, Purchasing, Parts, Stockroom, and Accounting, ensuring data accuracy, streamlined workflows, and efficient ERP-driven processes. The ideal candidate has strong technical skills, excellent communication abilities, and hands-on experience configuring, troubleshooting, and improving Epicor modules used in a manufacturing environment.
Job Type
Full-Time
Key Responsibilities
- Serve as the primary internal resource for Epicor support, troubleshooting, and user assistance
- Maintain, configure, and optimize Epicor modules used throughout the company
- Develop and manage BAQs, BPMs, dashboards, reports (SSRS), and user security
- Analyze business processes and recommend system-driven improvements to increase efficiency, accuracy, and standardization
- Train new and existing users on Epicor functionality, best practices, and new releases
- Work closely with department leads to document requirements, map workflows, and translate operational needs into Epicor solutions
- Support and improve inventory management processes and accurate manufacturing and purchasing transactions
- Troubleshoot data discrepancies, process failures, and workflow issues; implement corrective actions and long-term fixes
- Coordinate with IT and external Epicor support when escalations or system-level changes are needed
- Maintain accurate documentation for system changes, procedures, and configurations
- Lead or support ERP-related continuous improvement initiatives, version upgrades, module rollouts, and integrations
Qualifications & Skills
- 3+ years of Epicor ERP experience in a manufacturing environment (Kinetic preferred)
- Strong understanding of manufacturing workflows, inventory control, job management, purchasing, and financial transactions
- Experience with BAQs, BPMs, Dashboards, Report Builder/SSRS, and user security setup
- Ability to troubleshoot Epicor errors, transaction issues, and workflow failures
- Excellent analytical and problem-solving abilities with a strong attention to detail
- Effective written and verbal communication skills, including the ability to support and train end users
- Proficiency in Microsoft Excel, SQL familiarity a plus
- Ability to manage multiple projects, priorities, and deadlines in a fast-paced environment